Terms of Service

These Terms of Service ("Terms") govern your use of the Empty.cash services ("Service"), accessible via the empty.cash website. Please read these Terms carefully before using our Service. By accessing or using the Service, you agree to be bound by these Terms and not to use the Service to perform or participate in any illegal activities. If you do not agree with any part of these Terms, you must not use the Service.

• Keep your Order ID and order page link private; anyone with this information can request refunds. The user assumes full responsibility for maintaining the confidentiality of their Order ID and order page link. If data is leaked, we'll process refunds on a first-come, first-served basis. If you suspect your order details are compromised, create a support ticket immediately to prevent unauthorized refunds. The user assumes full responsibility for maintaining the confidentiality of their Order ID and order page link. The Service shall not be held liable for any unauthorized refunds resulting from the user's failure to keep this information secure.
• The Service offers two types of blocks:
  a) Prepared blocks: These are shipped immediately after your payment is confirmed. Users cannot set the block amount for these.
  b) Custom Blocks: Users can specify the desired quantity of coins for these blocks, but preparation time is required before shipping.
• Our Service does not conduct Anti-Money Laundering (AML) or Know Your Customer (KYC) procedures, and does not require customers to provide any documents.
• After placing an order, you have 25 minutes to complete the payment. If the payment is not completed within this time, the order is considered canceled. The timer stops if the order is fully paid, even if not confirmed by the network.
• The Service currently accepts Ethereum and Bitcoin payments for orders.
• Once your payment is fully received and confirmed by the network, the purchased coins are automatically sent to client. If the order includes custom blocks or a specified delay, the coins will be sent after the indicated period.
• If only a partial payment is made within the specified time, the order will be canceled, and you will be asked to provide a wallet address for a refund. Users can set a refund wallet on the order page in a special form.
• The Service reserves the right to refuse service to any customer, including after full payment has been made. In such cases, a full refund will be issued, excluding network transaction fees.
• In case of successful order execution, our service covers all network fees. However, in situations where network fees are extremely high (>$20 per transfer transaction) and the additional amount in the block is insufficient to cover these fees, the shipment of coins may be delayed. We will wait for the fees to return to normal levels, but this delay will not exceed 36 hours.
• The Service is not responsible for delays due to network confirmation of incoming transactions.
• Preparing Custom Blocks typically takes between 2 to 5 hours, but this could extend to a maximum of 36 hours in rare cases.
• Users can request a refund if a partial payment is made and the payment time expires, or if there is a service delay of over 36 hours for custom blocks or over 12 hours for prepared blocks (after any specified delay period).
• The maximum timeframe for refunds from the Service in situations such as detected transaction manipulation attempts, unplanned maintenance, technical failures, service refusal, extremely high network fees, or any other situations not described in the standard procedures above, is 48 hours from the moment client request refound and all incoming transactions from the client are confirmed by the network.
• If Service fails to return the funds within this period, the customer may impose a 0.1% daily fee on the refund amount, provided they opt to cancel the order.

Disclaimer of Liability for Incorrect Transactions

We do not accept responsibility for transactions carried out with inaccurate details, such as sending transactions to incorrect addresses, using the wrong networks, or paying incorrect network fees. Additionally, we absolve ourselves of any liability for transactions conducted on domains other than our official service domains.

Eligibility

You must meet the following criteria to use our services:

• Be at least 18 years of age or the legal age of majority in your jurisdiction.
• Not be a resident of a country or jurisdiction where the use of our services is prohibited by applicable law.
• Not be listed on any government or international sanctions lists.

Prohibited Use

You may not use the Service if you are located in, or a citizen or resident of any state, country, territory, or other jurisdiction where your use of the Service would be illegal or otherwise violate any applicable law. You are solely responsible for understanding and complying with all laws, rules, and regulations applicable to your use of the Service.

Changes to Terms

We may update these Terms periodically. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms regularly.

Data Policy

Data Collection and Storage

We maintain strict control over the conditions outlined below, ensuring they are consistently applied across all servers within our infrastructure. This includes the software on each individual server, such as web server log files, Linux daemon logs, backups, and databases.

All data described in this policy is stored exclusively on our servers. We do not sell data in any form and refrain from using third-party solutions, even for the purpose of providing user support.

Data Not Stored

• IP Addresses: We do not store your IP address in any form. However, please be aware that your IP address may be stored by network providers at various stages of data packet transmission. For enhanced anonymity, we recommend using the latest version of the Tor Browser and accessing our site through its .onion domain.
• Browser Identifiers: We do not store any identifying data from your browser, such as user-agent strings, font lists, or other browser-specific information.
• User Identification: We do not assign any identification numbers to individual visitors or sessions, and we do not utilize cookies or similar tracking mechanisms in your browser.

Data stored: Order data

The following data is recorded in our system only if order is created by you:

• Auto-increment row number (int)
• Order creation time to the second (date)
• Order expiration time (date)
• Generated internal order identification number (var)
• Generated order URL (var)
• ETH/BTC exchange rate at the time of order creation (decimal)
• Total sum user needs to pay (decimal)
• Status (int)
• Order recipient addresses: parent block (int), address (var), amount of coins (decimal), network identifier (int), delay before sending in seconds (bigint)
• Addresses generated for order payment: address (var), network identifier (int), status (int)
• Incoming and outgoing payments: payment date (date), txid (var), address (var), wallet (int), network confirmations (int), block time (bigint), amount (decimal), fee (decimal), last update time (date)

Data Anonymization: Order data

Once an order reaches its final status (success or expired), a 24-hour countdown is initiated. Upon completion of this countdown, all data that could potentially identify the transaction participants is erased or anonymized as follows:

• Order creation time (date) is rounded to the day
• Order expiration time (date) is rounded to the day
• ETH/BTC exchange rate at the time of order creation is reset to zero
• Order recipient addresses and all associated data are deleted
• Addresses generated for order payment and all associated data are deleted
• All data related to incoming and outgoing payments is deleted

Exception: In the event of payments issues or if a user contacts support regarding a specific order, the data retention period for that order may be extended until all related issues are resolved.

Please note that cryptocurrency transaction data is also stored on the blockchain, which is independent of our platform. To maintain optimal anonymity, we strongly advise against reusing wallet addresses.

The data that remains unchanged, along with the rounding of certain data points, is necessary for maintaining internal statistics and cannot be used to identify individual transaction participants.

Data stored: Support request data

When a user contacts our support team and creates a new ticket, the following data is recorded in our system:

• Auto-increment row number (int)
• Ticket chat time to the second (date)
• Order identifier specified by the user (var)
• Status (int)
• Message text (text)
• Message author role (int)
• Message read status (int)

Data Deletion: Support request data

After a support ticket is marked as solved, a 24-hour countdown begins. Once this countdown concludes, all data associated with the ticket is permanently deleted from our system.

Additionally, users have the option to immediately delete all ticket-related data directly from the ticket page.

Data Sharing

We do not share any user data with third parties.

User Rights

Users have the right to request request the deletion of their data, subject to legal obligations and technical feasibility.

Policy Updates

We reserve the right to update this Data Policy as necessary. Any changes will be posted on this page, and we encourage users to review this policy periodically to stay informed about how we collect, use, and protect their data.

Contact Information

If you have any questions, concerns, or requests regarding this Data Policy, please contact our dedicated support team at this page.

By using our platform and services, you acknowledge that you have read, understood, and agree to the terms outlined in this Data Policy. We are committed to maintaining the highest standards of data privacy and security to ensure the protection of your personal information.

This Data Policy was last updated on Mar 30 2024.

If you have any further questions or require assistance with any privacy-related matters, our support team is always ready to help. We value your trust and are committed to maintaining a transparent and secure environment for all our users.